Canada and US Customers: We accept AMEX, VISA, Master Card, PayPal.
Toronto Local GTA Customers: We accept AMEX, VISA, Master Card, PayPal and CODs.
PayPal Payments: All PayPal customers must have a verified PayPal account and confirmed shipping address. Orders paid through ineligible PayPal accounts will not be processed.

All orders are shipped from our warehouses in Toronto, Canada. All domestic shipping is done via UPS or Canada Post. Orders received before 3:00 pm CST will usually ship same day. DVRs and other custom orders may take more than one business day to prepare for shipping. Orders placed on weekends and holidays will be shipped the next business day. We are unable to ship to P.O. Box addresses. Once your order has been placed and processed, your shipping address cannot be changed or updated. Shipping charges are non-refundable. We ship all orders over $100 as signature required by default. There is no additional shipping charge for this service.

All products carry a 1-year warranty unless otherwise indicated.

We value your business and have compiled extensive documentation on various CCTV related subjects to ensure successful implementation of your project. You may download guides and tutorials, including setup and configuration for PC-Based DVRs, standalone DVRs cameras. We provide FREE lifetime phone support if you need technical help with any products you have purchased from us. We do not provide free phone support to configure your network, router, DSL and / or Cable Modem as each network is unique. However, we do provide paid network support at the rate of $150 per hour with a 30 minute minimum.
Technical Support Hours: Mon - Fri, 10:30am to 5:00pm.

Merchandise may be returned for a refund or exchange for 7 days from day of receipt as long as the equipment is still in "as new" condition. "As New" means that all items must be undamaged and in their original cartons and packaging along with all accessories, documentation, and parts. No wires or pigtails can be cut. The product exterior must be intact and unmarked. The original carton must be in another "shipping" box. No postmarks or labels shall be on the original box. There is no return on Clearance items. A 15% restocking fee may apply. Shipping costs are not refundable (unless the product is defective - see warrantee below).

A Return Merchandise Authorization (RMA) number must be obtained from The Secure World prior to the return of any merchandise.